NASMM 2012 Annual Conference Advance Program Page 23

Conference Closing Speaker

Tim Richardson

,
Sunday, January 15, 2012
11:00 am - 12:00 pm

rich Service

When you hear someone talk about being "rich," you likely think in terms of money.

But "richness" has as much to do with what's inside you and your organization as it does
with what's inside your wallet, bank account, or company budget. Tim Richardson, an
18-year professional speaker and creator of the new IM RICH series, helps his audiences
discover and attain "Real Richness."

In Tim's highly researched programs, he challenges traditional thinking on success and
richness. He is committed to helping others define, refine, or find their own Richness. In
this information-packed program, Tim will show us how to use problem-solving teams
and customer-centric service models to blow our competition away. Tim will teach us
how to reduce complaints and increase satisfaction, as well as how to hire the right
people and train them for the right jobs.

Tim richardson

has been a full-time professional speaker since 1988. He has spoken to

numerous corporate and association audiences throughout the US, Mexico and Canada.
Tim is a member of the National Speakers Association (NSA) and has achieved the
distinguished designation of Certified Speaking Professional (CSP). Tim is also the
author of several books and CD learning programs.

This Conference is
Paper-Lite

NASMM is trying to reduce the amount of paper
we use at our conference. This is an effort to be
responsible toward our environment and to
increase the quality and timeliness of the
resources provided through this learning
experience.

All registered conference participants are
provided access to the handouts online before,
during and after the meeting.

how do you benefit?

· Previewing handouts prior to the meeting

will assist you in deciding which sessions
are most valuable - helping you make the
most of your conference learning
experience.

· Having session handouts available online

means you have access to ALL session
handouts provided by meeting faculty,
and not just the sessions you attend.

· After the meeting, session handouts (all

those submitted by faculty) will remain
available to registrants through the
NASMM website.

· You will help make NASMM's Annual

Conference and Expo more efficient and
environmentally friendly.

Tod Davis
Carolina Relocation and Transition Specialists
Burlington, NC

Linda Diller
Senior Move Masters,
Encinitas, CA

Sandy Nauta
Senior Focused Relocations
Dallas, TX

Proposal Review Committee

NASMM would like to thank the following individuals for their work on the 2012 NASMM
Annual Conference Proposal Review Task Force. These committee members reviewed submitted
education session proposals for this conference and evaluated the proposals based on educational
value, interest and relevance to senior move management.

Paul Regan
Paul the Organizer
Pittsburgh, PA

Karen Shinn
Downsizing Diva
Toronto, ON

Christine Smart
Designing Moves
Marion, IA

Marlene Stocks
Senior Transition Services
Huntingdon, PA