Discover Fauquier October 2018
9
When Michael Paul
and his colleagues
purchased
The Plains
Service Center five
years ago, their goal
was to transform it
into the highest-quality
automotive repair facility
in northern Fauquier.
They succeeded!
Consider this Facebook review from May,
2017: "Awesome place to do business. They
totally got my 25-year-old beater truck and
serviced it like I brought in a Rolls. They even
gave me a ride home. Good people. Good
work. Good value. Lucky to have them in our
community."
Michael explains that every aspect of the
business--from the waiting area to the
technicians--was overhauled to ensure that
the customer's experience was excellent
from beginning to end.
~ Nancy Griffin-Bonnaire
FOCUS
oN BusiNess
Michael Paul
The Plains Service Center
Celebrates Five Customer
Service-Focused Years
"Our focus has been delivering reputable
auto services to northern Fauquier County,"
Michael says. "We provide shuttle service,
loaner cars, a three-year, 36,000-mile
warranty on all our work, and dealer services,
like factory-suggested maintenance." The
large, clean waiting area offers free WiFi,
charging stations, and complimentary
beverages as well.
And of course, the customer service is
impeccable, landing them as a 2017 Best of
Broad Run winner, as voted on by consumers.
Led by service manager Brandon Larrimore,
The Plains Service Center's technicians,
including Justin Gantz, Stephen Costello,
Robert "Mikey" Forquer, and Frankie Wright,
have extensive experience working on
foreign and domestic cars, and even diesel
trucks. They can provide a simple oil change,
a complete engine overhaul, and everything
in between. And yes--the center is a certified
Virginia inspection station too.
The lead technician, Justin has been with
the shop for nearly four years and takes a
straightforward approach to each repair or
maintenance service. "I treat every car like it's
mine," he says. Brandon is also approaching
his fourth anniversary with the shop and is
often the customer's first contact. "Our goal
is to take care of everyone," he says. "When
customers leave, they know they got an
excellent service for the price they paid." To
learn more, call
(540) 253-5251.
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M
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EARL
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Monday, October 15 through
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KH
Our 10
th
Anniversary!
560 Broadview Ave., Suite 201 · Warrenton
·
540-347-4005
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KH
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