In 201213 disability
was the largest
attribute of enquiry,
followed by race,
sexual harassment,
age, carer status
and sex. The biggest
area of complaint
was employment,
followed by goods
and services.
ENQUIRIES AND
COMPLAINTS
The Equal Opportunity Act protects people from discrimination in a range
of areas of public life. The Act provides a mechanism by which people who
have been discriminated against can raise that issue with the Commission
and seek redress quickly through our free, informal and impartial dispute
resolution service.
The Commission is not an advocate for either party but expert conciliators
work with all the people involved in the complaint to try to resolve the
issues raised by the claim. This process allows the parties involved in a
discrimination claim to all have their voices heard and, in most cases, find
common ground and resolution to the claim.
This means people avoid costly and time-consuming litigation and have
much more control over the outcome to their matter.
Over the last three years, the Commission received:
· 7,589 enquiries (201011)
· 9,550 enquiries (201112)
· 10,557 enquiries (201213).
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Sport
Accommodation
Education
Employment
Goods & Services
Breastfeeding
Sexual orientation/
gender identity
Pregnancy
Age
Physical features
Sex
Sexual harassment
Race/religion
Parent/carer status
Disability
Key
Percentage of complaints 201213