of the windows, sliding doors and entry doors for a
period of one year (see exclusions).
In subsequent years, Fenplast will only supply replacement
parts free of charge, FOB Candiac. All expenses for labour,
transportation, repair work, installation and/or finishing
on site are excluded.
· Screens
· Hinges for entry doors
· Low sweep for entry doors
· Weatherstripping for entry doors
· Weatherstripping for sliding doors
window, as well as any part painted by anyone other
than Fenplast Inc. or the application of film on interior
or exterior glasses.
Any work performed by persons whose services were
not retained by Fenplast Inc.
Any product in a hazardous or inaccessible location.
Any defect caused as a result of a falling object, an explosion,
fire, vandalism or other similar event or in any case of
natural superior force such as a hurricane, earthquake or
"Act of God" considered as unusual in Canada.
All regular maintenance work, replacement of normally
maintained components such as weatherstripping, any
product damaged by any occurrence of superior force,
breakage of glass, tearing of screens and the formation of
frost on PVC components when the percentage of indoor
humidity is too high in relation to the outside temperature.
See the warranty
term as long as the owner of the building in which the
product(s) are set up can provide the contract or original
purchase invoice.
the art, square and true, for this warranty to be valid.
Minimum periodic maintenance must be performed
(washing the profile extrusions, lubrication of the moving
parts and weatherstripping).
Fenplast cannot be held liable if the product is exposed
to excessive thermal or physical stress. In particular,
but not exclusively, the interior spacing between the
fenestration products and blinds, shades (or other
sunshades) should be sufficient to allocate adequate
ventilation and prevent overheating causing permanent
damage to doors and windows.
any part repaired or replaced will be covered by the
remainder of the original warranty.
If the place where the repairs must be performed is
located farther than 50 km from the nearest Fenplast
authorized distributor, travelling costs will be charged.
A prior agreement must be made. The site must be
accessible by road. We are not responsible for acquiring,
installing and dismantling any scaffolding.
The acquisition date is determined by the Fenplast
invoice date.
All repairs will be made during regular office hours.
Fenplast is not responsible for reconnecting alarm
systems during service visits.
enclosing the purchase invoice or original contract
within 30 days after the appearance of the defect. In any
case in which the distributor has ceased its operations,
a written claim, precisely describing the defect, must be
sent to Fenplast Inc. to the attention of the After-Sales
Service Department at 160 boul. de l'Industrie, Candiac,
Quebec, Canada, J5R 1J3.
Fenplast reserves the right to discontinue production of
any model of product presently manufactured or to make
changes to such models. If it is impossible to obtain a
part identical to one that Fenplast considers must be
replaced under this warranty, Fenplast may replace it
with one or more parts of equivalent quality.
During the installation or replacement of any window,
sliding door or entry door, Fenplast will in no case be
held liable for any loss of income or other damages,
whether direct, incidental, accidental or due to a defect
of a Fenplast product.
This warranty, which applies from August 1, 2023, is the
only valid and applicable warranty. No other warranty,
oral or in writing, is valid. Products sold previously by
Fenplast Inc. are covered by the applicable warranty on
the date they were sold.
This warranty is subject to Canadian and American
legislation.