Found articles may be turned into any Guest Services
Information Booth and will be recorded by NRG Stadium
staff. Guests needing assistance in retrieving lost
items during games may proceed to a Guest Services
Information Booth or call the NRG Park Lost and Found
phone number (832.667.1714) on weekdays. Items will be
held for 30 days.
If you are separated from a child, please proceed to
the nearest Guest Services Information Booth for
assistance. In addition, if you should find a child that has
been separated from his or her group, please request
assistance from the nearest staff person or police officer.
If outside of NRG Stadium, please call 832.667.1400 or
text 832-241-0202.
For your safety and the continuity of the game on the
field, the following items are prohibited in NRG Stadium:
backpacks, bags larger than 11" x 17", beach balls, bottles,
cans, containers, coolers, fireworks, footballs brought
in from outside, Frisbees, illegal substances, laptop
computers, laser pens, noisemakers, outside food and
beverages and weapons/firearms. Please note that this is
not an exhaustive list and other items may be prohibited
from NRG Stadium if they are deemed, in the sole
discretion of the Texas Bowl or Stadium Management, to
be dangerous or disruptive.
Guests are not permitted to bring outside food,
beverages, thermoses, coolers, backpacks, bags or jugs
into NRG Stadium. Childrens' juice boxes, infant bottles
and items necessary for medical purposes are permitted.
Noisemakers are not permitted inside the Stadium. This
includes, but is not limited to, all horns, including air
horns, cow bells and whistles. We reserve the right to
confiscate any item that does not adhere to this policy.
Although not a prohibited item, NRG Stadium request
that you do not bring strollers into the Stadium, as there
is no place to store them and they pose a trip hazard
when left in aisles or seating areas. Umbrellas are
permitted in NRG Stadium if they are small enough to be
stored under your seat during the game.
Once you leave NRG Stadium, you may not re-enter. In
the event of an emergency, please visit a Guest Services
Information Booth.
The roof will be open when the game time temperature is
projected to be between 50 and 80 degrees. Please note
that the threat of rain will influence this decision, and
when there is a good chance of rain during a game, the
roof will be closed.
Suspicious activity, disruptive guests and guest-related
problems should be reported to a Guest Services Team
Member or police officer immediately. Uncooperative
guests showing disregard for NRG Stadium may be
ejected from the facility. Intoxicated fans will not be
allowed into the Stadium. An ejected guest is no longer
welcome for the remainder of the game and must vacate
NRG Stadium and the NRG Park grounds. They may not
re-enter the building, even with a valid admission ticket.
Re-entry by an ejected guest is grounds for arrest.
others, smoking is not permitted in the seating area or on
the concourses. There are designated smoking terraces
located on all four sides of the Field Level and the Verizon
Club Level and also in each corner of the Upper Level.
sit on an adult's lap during the game.
are subject to prosecution by the Houston Police
Department.
open two hours prior to kickoff and remain open until
halftime. A picture ID is required and tickets will only
be released to the person whose name appears on
the ticket envelope. Third party will call will not be
accepted.