29
WRD
7
your TASK
Your task is to create
a Customer Survey for
patrons to complete.
To make the survey
easy to read and quick
to complete, you
will use the columns
feature. The data
collected from this
survey will later be
input into Excel, and
the results will be
tallied.
the SKILLS
· Usecolumns
· Usecustombullets
Customer Survey
T
heHubisconsideredtobeafun,clean,safe,andexcitingplaceforteens
tovisit,socialize,play,andevenstudy--butwhatdopatronsthink?In
ordertofindout,patronsareaskedtocompleteabriefsurveyaboutThe
Hub'sofferingsandservices.Customerfeedbackislikegoldtoabusiness,
highlightingnotonlywhatitdoeswell,butalsoitsshortcomings.Many
businessesusesurveysinordertoimprovetheirservices.
1. Keepthesurveybriefandtothepoint.Patronswillbediscouragedfrom
participatingifthesurveyistoolong.
2. Toencouragepatronstoparticipate,youmayoffersomekindofincentive.
3. Readthroughallinstructionspriortocompletingtheproject.
1. UsingMicrosoftWord,createanewdocument.
2. SavethedocumentasProjectWRD-7Surveyinyour"Word"folderunder"The
Hub"folder.
3. Setthepagesizeto8.5incheswidex11inchestallwitha.5inchmarginonall
sides.
4. Chooseaneasy-to-readfont,andkeepthefontsizetoamaximumof10-12
points,unlessotherwisenoted.
5. Besureyourdocument'slinespacingissetupusingsinglespacingwithno
additionallinespacingbetweenparagraphs.
6. Atthetopleft-handcornerofthepage,insertTheHublogo,installedfrom
TheHubResourceCD.Resizethelogosoitisinproportionwiththerestofthe
document.
7. Double-spaceandkeythefollowingheadingright-aligned,allcaps,and14point
bold:
WENEEDYOURFEEDBACK!
8. Double-spaceaftertheheadingandkeythefollowingtextleft-alignedand11
point:
TheHubisalwayslookingtoimproveservicesforitscustomers.Wevalue
youropinion.Pleasetakeafewmomentstofilloutthissurveybyplacinga
checkmarkintheboxnexttoyouranswer.
9. Double-spaceandkeythefollowingtextleft-aligned,single-spaced,and11
point.Double-spacebetweeneachsetofquestionsandanswers:
Note:
Bold each question, not the answer.
For Evaluation Purposes Only