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6. On slide 4, include the following:
a. In the title box, key the following text:
Customer Service Phrases
b. In the text box, key the following text as a numbered list:
1) Good morning/Good afternoon.
2) I'd be glad to help.
3) How can I help you today?
4) Let me find out for you.
5) Thank you.
6) You're welcome.
7) Please stop in again.
c. Insert a graphic image to enhance the text being presented on this slide. Resize the image
so that it is in proportion with the other elements on this slide.
7. On slide 5, include the following:
a. In the title box, key the following text:
Telephone Greeting
b. In the text box, key the following text as a bulleted list.
· Begin by using a greeting such as "Good Morning!"
· Clearly state the store's name.
· Let the caller know your name.
· Example: "Good Morning! Adrenaline Sports, this is Max."
c. Change the line spacing in the text box to double.
Slide Layout
Title
Text
Image
Slide Layout
Title
Text
Project 3.1
For Evaluation Purposes Only